Refund Policy

Last Updated: September 29, 2026
 

At Kleitos Pets, we prioritize the health, safety, and well-being of your pets by maintaining strict quality and hygiene standards. Due to the nature of pet care consumables, healthcare items, and accessories, we enforce a strict refund and return policy.
 

Please review the policy below before placing an order.
 

1. General Policy: All Sales Are Final

Except for the specific condition outlined below regarding expired consumable goods, all products sold on Kleitos Pets (online or in-store) are non-returnable and non-refundable once delivered and accepted.

We do not accept returns, issue refunds, or provide store credit for:

• Change of mind or incorrect product selection by the customer.

• Palatability or preference issues (e.g., your pet refuses to eat the food or treats).

• Minor external packaging wear incurred during standard transit that does not affect product integrity.
   

2. Sole Exception: Expired Food & Medication Upon Delivery

A refund or replacement is granted strictly and exclusively under one condition:

• The food or medical product delivered is past its printed expiration date at the exact time of delivery.
   

Mandatory Requirements to Claim an Expired Product Refund:

1. Reporting Window: You must report the issue within 24 hours of delivery.

2. Proof of Expiry: You must provide clear photographic or video evidence clearly displaying:

   • The batch number and printed expiry date on the sealed packaging.

   • The original delivery invoice/receipt.

3. Condition of Product: The item must remain unopened, unused, and sealed in its original manufacturer packaging. Opened or partially consumed packages will not qualify for review.
    

3. Pet Toys — Zero Returns / Buy at Your Own Risk

• Pet toys are strictly non-refundable and non-returnable under any circumstances.

• Every pet plays differently. No pet toy is indestructible, and life expectancy depends entirely on your pet's size, chew strength, temperament, and play style.

• All toy purchases are made at your own risk. We do not issue replacements or refunds for toys damaged, punctured, torn, or destroyed after delivery. We strongly advise supervised play for all pets.
   

4. Refund Processing

Once your claim for an expired food or medical item is verified and approved:

• Mode of Refund: The refund will be credited back to your original method of payment (UPI, Net Banking, or Credit/Debit Card).

• Timeline: Standard banking channels typically take 5–7 business days to reflect the refunded amount after approval.

5. Contact for Claims

To submit an expiry verification claim, contact our support team immediately upon parcel receipt:

• Store Helpline / WhatsApp: +91 8766981735

• Medical Counter: +91 7276130611

• Store Location: Shop No. 14, Hotel Sumangalam Co-operative Society, Next to Shubhashini Apartment Western Inn, Bhabola, Umelman, Vasai West, Vasai-Virar, Maharashtra 401202